Model Uniforms is the uniform rental industry's provider of choice for hundreds of companies in Pennsylvania, West Virginia and Ohio who value exemplary service. Our commitment to our customers has rewarded us with sustained long-term growth and helped us provide good jobs and opportunities for our employees. We seek to hire a Customer Service Representative to perform varied and diverse duties requiring knowledge of customer service, office systems and procedures for its Charleroi, PA facility. 

The position is full-time, day shift, 8:00 AM – 5:00 PM Monday through Friday with weekends off and pays $12.00/hr.

Benefits

• Medical/Prescription
• Dental
• Vision
• Life Insurance
• Short-term disability
• Long-term disability
• 401(k) with company match
• Immediate PTO (Paid Time Off)

Job Description

• Operate office machines, such as photocopiers and scanners, fax machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Review files, records, and other documents to obtain information to respond to requests.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compute, record, and proofread data and other information, such as records or reports.
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
• Complete and mail bills, contracts, policies, invoices, or checks.

Technology Skills

• Accounting software
• Customer relationship management software
• Data base user interface and query software
• Document management software
• Electronic mail software
• Internet browser software
• Office suite software
• Operating system software
• Spreadsheet software
• Word processing software

Knowledge

• Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Reading Comprehension— Understanding written sentences and paragraphs in work related documents.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination— Adjusting actions in relation to others' actions.

Abilities

• Oral Expression— The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension— The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension— The ability to read and understand information and ideas presented in writing.
• Written Expression— The ability to communicate information and ideas in writing so others will understand.
• Near Vision— The ability to see details at close range (within a few feet of the observer).
• Speech Clarity— The ability to speak clearly so others can understand you.
• Speech Recognition— The ability to identify and understand the speech of another person.
• Information Ordering— The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Problem Sensitivity— The ability to tell when something is wrong or is likely to go wrong.
• Deductive Reasoning— The ability to apply general rules to specific problems to produce answers that make sense.
• Selective Attention— The ability to concentrate on a task over a period of time without being distracted.

Work Activities

• Interacting With Computers— Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information.
• Communicating with Supervisors, Peers, or Subordinates— Providing information to customers, supervisors and co-workers, by telephone, in written form, email, or in person.
• Getting Information— Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing Administrative Activities— Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Documenting/Recording Information— Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Establishing and Maintaining Interpersonal Relationships— Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Processing Information— Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Communicating with Persons Outside Organization— Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Organizing, Planning, and Prioritizing Work— Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Identifying Objects, Actions, and Events— Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Physical Activities

• Must be able to remain in a stationary position for sustained periods of time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office machinery, such as copy machine and printer.
• The person in this position frequently communicates with customers, supervisors and peers by telephone, in written form, email, or in person.
• Sedentary work – Exerting up to 10 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Involves sitting most of the time.
• The worker is required to have close visual acuity to perform an activity: such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• The worker is not substantially exposed to adverse environmental conditions.

Model Uniforms is an Equal Opportunity Employer.